Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single help request you submit to us will be responded to within maximum sixty minutes. If your trouble ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you make use of the Admin Services package, all of the tasks included there will be performed at a time of your preference.
An Excellent Customer Support Service
We will be at your disposal 24–7–365 to respond to any questions that you may have about our Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help with server management tasks, you can make use of our Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Area
Our Control Panel was preinstalled for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the how–to articles also video versions that show all the tasks that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Control Panel section.