24/7 Customer Support in Hosting
All of our hosting services come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make a purchase or you are an existing client and you have a question or a problem, you can contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex matters or any troubles which need more time to research and fix. Unlike a number of other website hosting providers, our trouble tickets feature a guaranteed max reply time of only 1 hour, therefore no matter what your trouble is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive quick help, particularly when your web site is not running as it should be for some reason. Our Linux semi-dedicated hosting include 24/7 customer and tech support, thus in case anything comes up, you are able to use various ways to contact us - phone line with a few local numbers around the globe, live chat, email messages and tickets. The first two methods are for pre-sales, billing and basic matters, so if you don't have an account yet, for example, you will be able to receive extra info regarding our services, or we can help you with less difficult tech problems. The second two options are for solely tech troubles or anything which is more time-consuming considering that it's much easier to follow the correspondence between you and our tech support crew. The warranted max answer time for them is merely an hour, the actual one - 15-20 min, so you will not have to wait for a whole day so as to get assistance like you may have to do with other providers.
24/7 Customer Support in VPS Hosting
If you obtain a virtual private server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local telephone numbers in the United States, the UK and Australia as well as a live chat service. If you're an active customer and you're looking for help with a technical issue which requires longer time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an email and we will handle the problem and send you a response within 1 hour. The answer time is warranted 24/7, including weekends and holidays, still for most problems it takes less than 30 mins to receive assistance. Our support service covers the VPS and all pre-installed software it includes, so in case you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server plans that we supply feature 24/7 support through several means of communication and with a one-hour max response time warranty. In case you want to find out more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have internationally or you could use our live chat service and speak to a live representative. For strictly tech matters which require some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to monitor a certain matter. The reply time for them rarely exceeds half an hour, which means that you can forget about having to wait for a full day so as to receive assistance. The support service is available for all the server-related matters, which includes the pre-installed software. When you need assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide for all the packages.