In the event that you've ever had a hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person on the telephone instead of exchange tickets or email messages. In order to find out more about a specific service before you decide to order it or when something small should be done, for example, it will be far easier and a lot faster to get it done in real time. If you have the option to get hold of representatives over the phone, it is also very likely that you are working with an actual web hosting provider, not a reseller. The level of support that you will get on the phone differs between different companies - from standard matters to dedicated technical support. Typically most suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are handled through electronic mail or tickets.

Phone Support in Hosting

As we have live phone support 14 hrs every day, you'll be able to call us and talk to one of our customer support representatives to get more info about all of the hosting services that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on as many as 3 different continents so you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you are already a customer, you will be able to call us about general and billing matters, and even about some technical matters. If the situation is strictly technical or it can take longer time to analyze, you will have to go through our ticketing system, which will enable both you and our tech support team to track the info supplied by either side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply feature live phone support for 14 hours a day. If you wonder which package will be appropriate for your sites, you'd like to learn more about a plan's specs or you need any other type of information about our services, you'll be able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you currently have an account, you'll be able to get in touch with us about sales and general matters, although we are often able to assist with a multitude of technical issues as well. For entirely tech problems you'll need to use our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option if your trouble can take more time to be taken care of or it has to be escalated to our system administrators.