Phone Support in Hosting
As we have live phone support 14 hrs every day, you'll be able to call us and talk to one of our customer support representatives to get more info about all of the hosting services that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on as many as 3 different continents so you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you are already a customer, you will be able to call us about general and billing matters, and even about some technical matters. If the situation is strictly technical or it can take longer time to analyze, you will have to go through our ticketing system, which will enable both you and our tech support team to track the info supplied by either side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply feature live phone support for 14 hours a day. If you wonder which package will be appropriate for your sites, you'd like to learn more about a plan's specs or you need any other type of information about our services, you'll be able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you currently have an account, you'll be able to get in touch with us about sales and general matters, although we are often able to assist with a multitude of technical issues as well. For entirely tech problems you'll need to use our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option if your trouble can take more time to be taken care of or it has to be escalated to our system administrators.