In case you’re a site owner, a problem may always occur and it does not automatically have to be related to the web hosting service itself. For example, something can go wrong when you bring a web app up to date or some critical content can be modified or erased mistakenly. No matter what the nature of the problem is, you’ll need to contact the support staff and ask them to restore a backup or to assist you in resolving the problem that you are facing. How quickly they’ll do it will predetermine how much time your websites will be inaccessible. For given websites such as community web portals or e-shops, a continued unreachability often equals losing clients and money. With this in mind, it’s rather important for you to use the services of a web hosting company that provides not only a very good customer service, but also a quick one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can just forget about waiting for hours, or even one whole day, to obtain an answer to an email or a customer support ticket. Irrespective of when you get in touch with us, we’ll reply to you within less than sixty minutes with any technical and sales queries that you might have. In reality, our real reply time hardly ever exceeds twenty to thirty minutes. Since we’re at your service 24 hours a day, you will always get help in a timely fashion and we are aware of how essential this is in the Internet era. Soon after you contact us, we’ll respond to your queries. If you encounter any technical obstacle, we’ll rectify it on your behalf, or we’ll supply you with all the required information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a client support ticket through your hosting Control Panel or write an email associated with your semi-dedicated server, you will receive an answer within sixty minutes max. You can contact us whenever you need in regard to technical, billing or general issues and considering that we’re available 24-7-365, you will invariably get help right on the spot. Depending on the specific issue or question, we will provide you with more information, rectify the predicament if it’s been caused by something that is within our reach or instruct you on what steps to take if you have to change a particular setting for a web-based app that we don’t have access to. You can just forget about waiting around for a whole day for each and every answer. As a matter of fact, in most cases we respond to emails and tickets within no more than twenty-twenty five minutes.