A live chat is among the many channels of communication provided by some hosting providers as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is quicker as compared to a support ticket and it'll make it less likely to misunderstand or misspell something compared to a call with a representative. What's more, when the problem that you have needs some time to be examined and resolved, you can do something different in the meantime instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service totally free as long as you have world wide web accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

Together with the telephone and ticket support, we offer live chat support as well. You'll be able to contact us every single day, including holidays and weekends, and we can give you more information about the hosting services that we supply if you are not a customer yet, or about basic and billing questions when you already have an account. Though for solely technical matters you need to open a trouble ticket to our technical support, because such matters require additional time to be dealt with, you can still contact us on the live chat for some tech information. For example, we will assist you to set up an email address in your e-mail client or troubleshoot a variety of issues, saving you a lot of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our potential and active clients. In case you're looking for a new web hosting account, you will be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so as to choose the perfect plan for your web sites. In case you already own an account with us, we will support you in a timely manner with general, billing and 1st level techissues. Even though sometimes you'll need to open a support ticket since there are problems that can't be resolved on the live chat, we will be able to assist you with lots of standard jobs, for instance setting up an email account in an e-mail client or redirecting one domain name to another. As a result, you'll take advantage of timely assistance and you will save plenty of time.