If you have bought a web hosting plan and you have certain enquiries related to a particular feature/function, or in case you’ve chanced upon a certain problem and you need assistance, you should be able to get in touch with the respective tech support staff. All hosting companies use a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because of the fact that the most effective way to handle an issue most often is to submit a ticket. This communication model makes the responses sent by both parties simple to track and allows the customer service technicians to escalate the problem in case, for example, an administrator has to become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you have to use no less than 2 separate accounts to contact the tech support team and to actually manage the hosting space. Non-stop switching from one account to the other can be a nuisance, not to mention the fact that it takes a long period of time for most web hosting companies to reply to ticket requests.

Integrated Ticketing System in Hosting

Our hosting services come with an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in one place – payments, web files, emails, support tickets, etc., avoiding the necessity to use different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a couple of mouse clicks without needing to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of educative articles, which will give you additional information and which may help you solve any specific issue even before you actually submit a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you wish to contact our customer care staff representatives, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform as you will need to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without effort and to search through older tickets using a clever search filter. You’ll also be able to read the applicable knowledge base articles that our system will present to you in accordance with the category that you choose for your new ticket. You can perform all these things without leaving your Control Panel at any time, which suggests that in case you run into any difficulty or have a query, you can contact our technicians and fix the specific problem in less than sixty minutes via one single support platform.