A lot of persons who start using their very first hosting account, or change companies, normally have enquiries in regards to how certain procedures are performed or confront obstacles when setting up different things, including emails, website settings, and so on. That’s why, many providers have prepared documentation with common questions and problems in order to help their customers get information swiftly and easily. As a result, the customer service staff representatives can devote more time to real problems that given customers may be facing, because the solution for the smaller things will be available on the web and customers will be able to easily tackle them without touching base with the help desk team. Having elaborate documentation is vital, particularly for new customers with no previous experience, because the web hosting service involves an array of functions and many individuals can get baffled about what to do. A good knowledge base can both help you execute the procedures that you want and become aware of how the hosting service functions in general.

Extensive Online Documentation in Hosting

If you have bought your very first hosting account from our company or have moved your site over to us, you will grow familiar with our platform and our in-house developed Hepsia hosting Control Panel in no time due to the fact that we have prepared a detailed online knowledge base where you can find all the info that you could ever need – both general info with regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the predicaments that you could face. The articles themselves are available in two locations. The whole article archive can be accessed via the Control Panel’s Help section. You can find relevant articles about the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to do just about everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles offer thorough instructions, so you’ll never get puzzled on account of an unclear text. Surely, in case you chance upon a more specific problem and you do not find a solution in our knowledge base, you can get in touch with our client service team members 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled a comprehensive knowledge base for all our current and future customers, so in case you get a semi-dedicated server account through our company, you’ll be able to find any info that you are looking for at any time. We’ve got a multitude of educative articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are only two examples. Our how-to tutorials will help you accomplish anything you need – unpack an archive, import a MySQL database, forward a domain, and so on. On top of that, we also have troubleshooting instructions, which will allow you to discover what causes a specific problem and the probable solutions for it. In case you can’t send e-mail messages or your domain name opens an HTTP 500 error message, for instance, you can consult our knowledge base and rectify the problem right away. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.